Do I need an Antenna Mounting Kit for Navimow X4？

"Antenna Mounting Kit is an optional accessory for antenna installation on a wall or roof, improving satellite signal.If you cannot find a suitable location for installing the antenna after following the installation guide, you can consider using the Antenna Mounting Kit to install the antenna on the roof or a higher place."

Will the VisionFence camera work during nighttime mowing?

Yes, the VisionFence camera functions during nighttime mowing. However, its obstacle avoidance performance may be reduced due to lower light conditions. If your lawn has many obstacles, it is recommended to mow during the daytime or set those obstacles as off-limit islands for better results.

What is the maximum number of VisionFence Off Zones I can create on my mowing map?

Currently, you can create up to 120 VisionFence Off Zones on a single mowing map in the Navimow app.

Do I need to use a Signal Enhancement Antenna?

Signal Enhancement Antenna is mainly used to address insufficient wireless communication distance in front yards, backyards, or large areas. If only a Primary Antenna is used, the communication distance is typically within 200 meters. If any area of the lawn is more than 200 meters away from the Primary Antenna, a Signal Enhancement Antenna is required to ensure stable communication(sold separately).

How to install an tracking device on Navimow X4?

The X4 doesn't have built-in compartment designed for tracking devices, but it already supports Find My. You can add it directly to the Find My app without without using a tracking device like AirTag.

Can I place a garage/shelter for Navimow X4?

"Yes, you can place a garage or shelter for the Navimow X4. It is recommended to use the official Garage X for optimal protection.If you choose a DIY or third-party shelter, make sure it is made of non-metal materials to avoid interfering with the GNSS signal. Plastic is the preferred material for building a safe and effective shelter."

How can I mow a specific zone?

After creating the map with multiple zones, you can choose to mow either all zones or just one. On the app's home screen, click "MOW" when the Navimow X4 is either connected to a network or connected via Bluetooth. The app will then guide you to a page where you can select which zone(s) to mow. Simply choose one or all zones, then click "Start" to start mowing.

What happens if the return is for non-quality-related reasons (e.g., changing your mind)?

Online purchases (official website): You may be responsible for return shipping costs. Return shipping fees and possible restocking fees may be deducted from your refund.Here is the return and refund policy link for your reference:https://navimow.com/policies/refund-policyOffline purchases (dealer, retail store, supermarket, etc.): Returns for non-quality reasons must be handled directly with the seller.

What should I do if the app displays "Mower Disconnected"?

Please try the following troubleshooting steps:Ensure the Navimow i was turned on when the issue occurred and confirm that it was connected to a strong WiFi network. If you have installed Navimow Access+, set the network mode to ""Only 4G"" in the App under Settings > Mower > My Device > Network. Additionally, try connecting the Navimow i to another WiFi network to see if that resolves the issue.

Why won’t the Navimow i1 turn on?

1. Check whether the battery of the Navimow i is dead or over-discharged. It is recommended to manually charge it in the charging station for around one hour. Observe whether the battery level returns to normal after charging.2. Contact your seller for after-sales service if it still cannot be switched on after charging.